Privacy
Policy
Privacy Notice
This is the privacy policy notice of foxpodiatry.co.uk also known as Fox Podiatry of:
Viewfield Cottage, Clatt, Huntly, Aberdeenshire. AB54 4PJ.
In this document, "we", "our", or "us" refer to Fox Podiatry.
G.D.P.R. (GENERAL DATA PROTECTION REGULATION)
G.D.P.R. Podiatry Services
As a provider of Medical Services I am required to record details of all patients; details include medical information, medication, medical history etc. along with general demographic details.
All details will be retained using a patient record system and stored securely.
Permission from a parent or someone holding parental responsibility is required for all patients under the age of 16.
I am required to retain medical records for a minimum of 7 years after the last treatment.
(N.B. Timescales vary due to circumstances such as age at first treatment and mental health capacity.)
Your Right to be Forgotten cannot override the requirement for medical notes to be held for the above mentioned minimum retention period.
With your agreement I may use your details to liaise with other medical professionals to assist in your care for example, your General Practitioner.
I will not use your information for any other purpose than providing podiatry services except where permission has been granted as mentioned above to liaise with other medical professionals.
Your information will not be sold to any third party.
You have the right to request a copy of any information I hold about you. This can be obtained by submitting a written request.
I retain the right to levy a charge to cover the cost of providing such information.
If you are not happy for this information to be retained, I unfortunately will be unable to provide you with any podiatry care.
G.D.P.R. Website
Introduction
This is a notice to inform you of our policy about all information that we record about you .
It sets out the conditions under which we may process any information that we collect from you, or that you provide to us.
It covers information that could identify you (“personal information”) and information that could not.
In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our clinic as a patient immediately.
We take seriously the protection of your privacy and confidentiality.
We understand that all patients of Fox Podiatry are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data.
We do this now, by requesting that you read the information provided at Information Commissioner's Office.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
When we create an account on our database or you receive a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us.
Some of this information may be personal information.
We may use it in order to:
Verify your identity for security purposes.
Sell products to you.
Provide you with our services.
Provide you with suggestions and advice on products, services and how to obtain the most from using our services.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide.
If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.
We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may pass your name and contact information to selected associates who may provide services or products that we do not offer.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us info@foxpodiatry.co.uk However, if you do so, you may not be able to use our services further.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
Whether the same objective could be achieved through other means.
Whether processing (or not processing) might cause you harm.
Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.
For example, we may process your data on this basis for the purposes of:
Record-keeping for the proper and necessary administration of our business.
Responding to unsolicited communication from you to which we believe you would expect a response.
Protecting and asserting the legal rights of any party.
Insuring against or obtaining professional advice that is required to manage business risk.
Protecting your interests where we believe we have a duty to do so.
Information we process because we have a legal obligation.
We are subject to the law like everyone else.
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
Sending a message to us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
Cookies
Our website does not use cookies.
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address.
We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Our use of re-marketing
We do not use or sell any of your data, personally or not for unsolicited marketing from ourselves or third parties.
Disclosure and sharing of your information
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
Data may be processed outside the European Union
Our websites are hosted in the UK.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the EU or any other country could be processed outside the European Union.
We use the following safeguards with respect to data transferred outside the European Union:
The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.
We comply with a code of conduct approved by a supervisory authority in the European Union.
Both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.
Access to your personal information
At any time you may request a copy of the information we hold about you, either personally provided or gathered through our website, you may send us a request at info@foxpodiatry.co.uk
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at info@foxpodiatry.co.uk
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action.
This is important to safeguard your information.
Other matters
How you can complain
If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@foxpodiatry.co.uk
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied with how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office.
This can be done at The Information Commisioner's Office (UK) https://ico.org.uk/concerns/
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
To provide you with the services you have requested.
To comply with other law, including for the period demanded by our tax authorities.
To support a claim or defence in court.
Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business.
If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our services.
Review of this privacy policy
We may update this privacy notice from time to time as necessary.
We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us at info@foxpodiatry.co.uk
Your rights
You have the following rights regarding your personal data:
What does this mean?
1. Rights to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
2. Right of access
You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy).
This is so you are aware and can check that we are using your personal data in accordance with data protection law.
3. Right to rectification
You are entitled to have your personal data corrected if it is inaccurate or incomplete.
4. Right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it.
This is not a general right to erasure; there are exceptions.
5. Right to restrict processing
You have the right to ‘block’ or supress further use of your personal data in certain circumstances.
When processing is restricted, we can still store your personal data, but may not use it further.
6. Right of data portability
You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances.
In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
7. Right to object to processing
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
8. Right to withdraw consent to processing
If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
9. Right to make a complaint to the data protection authorities
You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.
This privacy policy was last updated on 16.09.2023
Fox Podiatry
Mobile Podiatry and Chiropody Services
07842 286 308
Mobile Podiatry and Chiropody Services
07842 286 308